Brendan and his team helped us with our flood in our home. He was thorough, kind, highly intelligent in his services and treated the repairs of our home like his own. He explained everything in detail to us, was available to us at all hours and showed up whenever we needed him. I would HIGHLY recommend service master and especially Brendan and his clean up team. We are very grateful we had his services
Service Master is a restoration superstar! My introduction to this organization came after a water heater ruptured and my insurance company sent them in to perform the remediation work. From the first call with our Project Manager, Adam Tuk, I knew I was in good hands as he carefully explained the process, provided clear timing on the next steps. When Adam and team arrived on scene they were calm and thoughtful and very respectful of the fact that this was someone’s home and their personal belongings. They got straight to work removing both wet and dry contents, securing undamaged items and above all clearing the water and drying the basement. Through the early stages of the remediation, the Service Master team took care to preserve and repair what they could while respecting the personal or sentimental nature of the contents. 2 weeks after the initial flood, we incurred a second flood as a result of poor workmanship by the plumber. For this call, I reached out to Adam directly and once again he delivered. After the basement was fully dried for the second time we engaged Service Master to perform all of the necessary reconstruction services - fixing drywall, cabinets, doors, trim and other structural issues. The work was done in a timely fashion and done well. Prior to closing the file, Service Master requested that I personally review their work and sign-off. During that review I noted a couple minor repairs that I wanted revisited. I was expecting resistance given the minor nature of the issues but instead I was told they would send their contractor back immediately to repair the items that I noted. The repairs was done quickly and without question. I was both shocked and delighted by this clear demonstration of customer first leadership. Throughout the two engagements, the communication from Adam and team was outstanding. He made us feel at ease and that he was there to help us through this process. A flood is a very stressful experience. Your life is completely disrupted, and personal belongings are lost or damaged. It’s in times like these you want a partner that is going to help you through. So, while one never hopes to have to engage a remediation firm, I would not hesitate to engage Service Master of Brantford again (and again). #waterdamage #floodremediation #customerservice #insurace #trust
Servicemaster came quickly, mitigated the damage, and cleaned up the mess saving my basement from further damage. Daniella and Victor did a fantastic job.
This week we had the dreaded basement flood. Unfortunately for us it happened in the middle of the night so it was a shocking surprise to wake up to. Within an hour Adam from Service Master showed up, assessed the situation and had a team working on the project less then 60 minutes later. The team worked fast and the work was done quickly. I'd like to thank Daniella, Denice, Victor, and the rest of the team (sry I don't remember all the names) for putting some normalcy back in to our place. Thank you.
I don’t leave negative reviews lightly, but I feel it’s important to share our experience so others can make an informed decision. After a flood in 2024, we hired this company for remediation based on the many positive reviews. Unfortunately, our experience did not meet those expectations. During the remediation process, mold was later discovered in areas that were supposed to have been addressed. The company returned multiple times in an effort to resolve the issue, but some mold still remained and my family ultimately had to remove additional material ourselves. Dealing with this added significant stress to an already difficult situation, and we were disappointed with how the matter was handled overall. While others may have had different experiences, ours was not positive, and we would not choose to work with this company again. The intention of all this is simply to share an experience, so as I said above, others can make informed decisions.
Very pleased with the prompt attention to my water leak problem and the follow-up repair work. The staff are polite, and always clean-up after themselves. Would hire them again and suggest them to friends.
Very reliable and communicate well. They did a great job cleaning up our restaurant after it was damaged by fire, smoke and water. Adam and his crew communicated every step of the way so we understood what was happening. Everything left was also clean and in order, they exceeded expectations.
ServiceMaster provided exceptional service during a challenging time at our plant, and Adam Tuk was incredibly easy to deal with, remaining highly responsive throughout the entire process. The crew performed a quick, prompt, and thorough job, ensuring that every detail of the fire extinguisher cleanup was handled with professional care. We would like to extend a special thanks to Gabby and Daniella for their outstanding leadership on-site; their expertise and hard work truly made a difference in getting us back on track.
We had a flood in the basement of our cottage. Servicemaster Brantford responded immediately and clearly understood what needed to be done to minimize and recover from the water damage. Adam Tuk was professional, courteous, and always prompt with correspondence. We felt he kept us informed through every step of the recovery process. The technicians that completed the work, Denice and Daniella, were also excellent. They were polite, hard working and left our site clean at the end of every day. They were knowledgeable about the work they were performing, leaving us with the feeling that we were being taken care of, and all in all in good hands. We will keep Servicemaster's contact information on hand as we would not hesitate to use them again. Thanks so much for your help.
We cannot say enough good things about ServiceMaster Brantford. From the moment we discovered mold in our bathroom, Adam Tuk responded immediately and professionally. He came out right away to assess the situation, carefully investigating whether our tub was leaking and identifying the source of the water issue, which gave us much-needed peace of mind. Parker and Daniella provided early morning service the next day to thoroughly clean and seal the affected areas, showing real consideration for our household and schedule. Throughout the entire process, communication was excellent, clear, proactive, and reassuring. We always felt informed and confident in the work being done. The team was prompt, knowledgeable, and incredibly trustworthy. It’s obvious they take pride in their work and genuinely care about their customers. We are extremely appreciative of the care, attention to detail, and high-quality work ServiceMaster Brantford provided, and we would not hesitate to recommend them to anyone dealing with mold or water damage issues. Thank you for making a stressful situation so much easier to manage!
Great experience with ServiceMaster Restore of Brantford. Had a most untimely incident on Christmas Day where our hot water tank leaked and caused water damage in our basement. Was in contact with Miro Marojkin of ServiceMaster who was out quickly to review and document the damage. He sent out two wonderful ladies (Daniela and Gabriela) who quickly got to work cleaning up and setting up fans and a dehumidifier. They were very professional and efficient with their work. We can't thank ServiceMaster enough for coming out quickly, especially on Christmas Day. Would highly recommend this company. Thank you, again, Miro, Daniela and Gabriela for acting so quickly to help us out!!
Daniela and Gabriela were here on Christmas Eve to clean up from a water leak we had in our basement. They both did an exceptional job, were quick and efficient! Hardest workers out there! *****
We recently dealt with Service Master after a flood in our basement. Gabby, Denise, Matt, Connor, Jeff & Miro all assisted greatly with the reconstruction and re-organization of our basement. Definitely recommend.
I am more than happy that ServiceMaster did a fantastic job on restoring our home back to its original condition. We had a massive flood and Jeff and his team did a wonderful job. I would like to thank Steve, Connor, Matt, Angelos, Gabby and Cathy for all their professional work.
I recently had a major water pipeline break in my nail salon that caused significant flooding. It was a very stressful situation, but the teams who came to help truly made the entire experience so much easier. Rebuild Team: Matt, Angelos, Steve, and Connor were absolutely amazing. They handled the repairs, repainting, and restoration work with great professionalism and care. Their attention to detail and dedication to getting everything back to normal quickly was truly appreciated. Technical Team: Denice, Gabby, and Katiela did a fantastic job identifying the issue and resolving the pipeline problem efficiently. Their expertise, communication, and quick response helped prevent further damage and got us back on track faster than expected. Thank you to all of you for your hard work, support, and excellent service during such a challenging time. I’m incredibly grateful for everything you have done for my business.
Highly recommend Service Master Restore of Brantford. The project manager Miro right down to the crew of Connor, Denice, Gabby, Braiden and Matt were excellent. Hopefully I didn't miss mentioning someone, it was hard to keep track! It was our first insurance claim and we were very unsure of how to proceed. Miro walked us through step by step with patience and kindness. He always answered his phone immediately. All of the crew were friendly and professional. They took great care in their work which was very reassuring. We are very happy with the final results.
After a flooding of our kitchen that ran into our basement at 3:30 in the morning, Service Master was at our door at 9 am the following day and went out of their way to insure our comfort and take care of next steps. Their professionalism was top notch. A special thank you to Daniela, Gabby, Kati and Parker. All young and capable beyond their years. Thank you all for taking a tragedy and making the best of it.
When I got up for work this morning and went in my garage I saw water all over the place( even the Kayak on the floor was floating) n it was getting a little deeper. I call ServiceMaster Brantford at 5:45am they were at my house in Dunnville by 7:30am they had a crew of guys over to clean up the mess. I couldn't believe how fast and seamless they made it for me. They took care of all the questions for the insurance company. Thanks again ServiceMaster for all your help
Great crews performed the work to a high standard and were pleasant to deal with. The supervisor checked in on every step of the work. Much appreciated by us. Thank You.
Had a great experience with Service master Brantford. Had a problem with my ceiling, Steve and Angelo's, plaster and painted for me. Steve is the Michaelangelo of painting. Angelo's took care of my basement, great work guys.
Service master is an amazing company. I had a massive water leak with mold damage and they came out the same day. Adam did a thorough assessment of my home and a plan of action was created within 2 days. Jeff the project manager kept me in the loop every step of the way with calls and photos. I am very happy with the outcome. Love the job! Love the people! Thank you for fixing my home!
Servicemaster Brantford did excellent restoration work in our basement at 54 Garden Avenue Unit 8 after it was flooded. The Cleanup Team arrived at our house within a couple of hours after we informed the Insurance Company of the damage. The team technicians Denice Diaz, Daniela Diaz, and Conner worked efficiently in a friendly and professional manner. We thank them for doing their work very well and so quickly. Then the Rebuild Team of Matt Harrison and Steve Cook did an excellent job of restoration to make the Basement look better than before. We would also like to thank Project Manager Brenden Steeves and Project Coordinator Jeff Huber for managing and coordinating the overall Restoration project so well. Their professional and client-friendly attitude was very helpful. Due to our very good experience we would definitely recommend ServiceMaster Brantford to all who need their restoration services. Madhu & Rakesh Kumar